Support & Maintenance

Support & Maintenance

Ease Your IT Staff’s Pressure With Our Flexible 24x7x365 IT Support And Maintenance Service

Customers have multiple and changing requirements for the operational availability of their IT equipment. Our 24x7x365 Support & Maintenance Service offers multiple and variable options to meet these challenges. This service can be provided independently or as part of a total Managed Service Solution. Our engineers are manufacturer accredited, and are based strategically throughout the UK. We aim for a single visit fix to minimise business disruption. We have a flexible approach and our pricing model allows costs to be easily managed and budgeted.

Computer Technology has become an integral part of every company’s landscape and in order to maximise this investment; servers, networks, PCs, printers, peripherals and their Operating Systems are required to function continuously. A well maintained enterprise ensures that user downtime is limited and staff productivity is maximised. Our IT Support and Maintenance Service provides a comprehensive multi-vendor support package that will protect your investment in.

Managing IT assets can be a resource heavy job, with ongoing issues and small fixes taking away valuable time from core tasks and the need to store parts and spares locally eating into physical assets. Should IT equipment fail it can cause untold damage to the business, as employees struggle to interact with systems to ensure business as usual. In addition, lifecycle management of distributed desktops is complex and unpredictable, and costs can escalate if not followed closely.

What Equipment Can We Cover?

We cover a full range of IT related equipment including Desktops, Laptops, Printers, Data Centre Servers, Enterprise and Storage equipment, including all current Operating Systems and Microsoft Applications. We can also provide maintenance of Network and Audio Visual equipment, all of these items can be covered by a guaranteed return to service SLA for business critical elements, and a guaranteed response for less critical, but key components and on-line software including Operating Systems.